Help My Website Is Broken – What Should I Do Now?
Despite your best efforts, one day, someone will tell you that your WordPress site isn’t working properly. This is news that no one wants to hear.
Whether it’s broken links in a blog post, error messages, an error page, malware, or redirects, sometimes a broken website simply shows your customers the white screen of death, meaning your customers go nowhere.
It’s just a blank page. Ugh. This is every small-business owner’s worst nightmare.
Repairing your WordPress or other websites can be fairly simple. Most times, however, it’s a mix of problems combined with technical issues that many people just don’t know how to fix or even where to start!
It’s SO time-consuming!
Yes, it often is, and that’s one of the biggest issues. First, you have to find out where the problem lies, fix the issue, and then check and ensure it’s been repaired.
It can be a long, drawn-out process even when you know what you’re doing!
Below are a few tips that might help you sort out the problem yourself.
How to Fix a Website that Is Not Working?
If your WordPress site isn’t working properly, hopefully, you’ve made a backup of the site when it did so you can use that until you find the culprit.
- Check the Plugins – Go to the dashboard and remove or deactivate all plugins. This will tell you if one or more plugins are the problem.
- Check the Theme – You might also try a different theme to see if that solves the issue.
- Troubleshoot – Assuming you’ve done regular updates, you can use the troubleshooting section on your dashboard. This isn’t always helpful, but it might steer you in the right direction.
What Else Can I Do?
If you haven’t done updates recently, try updating the site. This may take some time depending on how many updates you have waiting to install.
- Repair Database – Use the “Repair Database” tool from the WordPress dashboard to see if your database has corrupted files.
- Use Monitoring Tool – Try a website monitoring tool to see if it can find where the problem lies.
- Refer to the Web Host – If the problem persists, it might be time to contact your web hosting provider for help.
If you’re thinking “I have a business to run, I don’t have time for this!” you aren’t alone. Many small-business owners create a web page and rarely spend time keeping it updated or backed up until problems arise.
Contact Website Helpers Perth
Call us today and get your website back! We fix corrupted websites and get them running smoothly in hours or overnight.
Why is My Website Broken?
This would be like asking, “Why is My Car Broken?”
So many things can happen, including the following scenarios:
- Weak internet – If you are testing your website from home, check your internet connection. Try other sites to see if the error messages are actually from your site.
- Security issues – Ensure that you have performed all updates and that your website files have not been infected with a virus, malware, or redirects.
- Outdated website information – Clear your browser cache to see the latest updates to your website and improve browsing speed.
- Website changes/updates – If you have access to your website files, see if your hosting provider recently made changes or updates that could have affected your site.
- DNS setting issues – Check your DNS settings to see if you need to modify server addresses.
- Web hosting provider issues – Contact your web host provider to check on the matter and see if others are experiencing the same problems.
You can also contact your web designer or run a previous version if you have kept backups of your site.
Troubleshooting can be incredibly time-consuming and frustrating.
If you feel overwhelmed or believe that you don’t have the time or skills to do this, it’s time to call the experts at Website Helpers Perth!
How Do I Fix a Website?
Part of fixing a broken website is determining where the problem lies. For example, are there broken links? Is something keeping you from getting to a live website? Or are plugins the issue?
In other words, don’t waste time looking at your car’s engine if the tyres are flat.
Things You Can Do to Fix a Broken Website
You can start to repair a broken website by checking the following:
- Start with the basics – Clear your cache, check your internet connection, try incognito mode.
- Determine whether the issue is server or host-related – Ask about server status, check server logs for errors, and double-check your DNS.
- Inspect your website design and structure – Check and repair broken links, compress larger images for faster loading, avoid complicated fonts or designs.
- Check development-related issues and coding – The error could lie in your HTML or JavaScript. Be certain all updates for plugins and themes have been performed.
These are simple starting steps that might resolve website issues. Broken links are notorious problems, as are WordPress theme updates and plugin updates.
Even if you aren’t using WordPress, double-check for broken links or recent changes that may be affecting your site.
Contact Website Helpers Perth
Still at a loss as to what those error messages mean or why your website problem persists? Many people find it faster, easier, and less costly to refer to experts, such as Website Helpers Perth.
We can fix your website issues and get it up and running smoothly in hours. Most importantly, we help you prevent those issues from occurring.
Call the professional team at Website Helpers Perth and get your business website working perfectly again! Better yet, ask about monthly maintenance to ensure that the problem doesn’t happen again!
How Much Does it Cost to Hire Someone to Fix My Website?
Like a car mechanic, this cost can vary considerably depending on whether you want them to change the tyres or the entire engine!
Generally speaking, you can expect to pay between $150 and $300 an hour.
Simple repairs, such as updating WordPress or themes or plugins, can be very affordable. More complicated repairs, such as a major redesign or removing malware, will cost more.
Hourly Rate Vs Flat Fee Vs Monthly Fee
Many people find it practical to use an hourly rate for small repairs and a flat fee for larger ones.
Better still, many Australian small-business owners find that a small monthly fee prevents their website from developing problems to begin with. This allows the business owner to oversee their business and not worry about broken links, updating themes or plugins, or checking frequently for viruses or malware.
Of course, prices will vary considerably depending on the complexity of the problem, the size and complexity of your website, and whether it’s a WordPress site or a custom website.
Why You Should Talk to Website Helpers Perth
As small-business owners ourselves, we know that you often end up wearing many hats: customer service rep, shipping advisor, lead salesperson, or even janitor. The good thing is that most of us know when we are over our heads and should hire a professional to do the job (taxes, for example).
Let’s face it, your time is valuable! You have other duties to attend to rather than spending several hours a day backing up your website, updating it, ensuring your links are still active, and ensuring your site hasn’t been infected with malware or viruses, etc.
Time to Call the Experts!
The best way to ensure that your website runs smoothly is to stop problems before they begin!
Creating a daily backup of your site is one of the best ways to handle this, as well as checking that your website is running as it should after updates.
This is a time-consuming process and for some people, they don’t even know where to start!
Did someone create your website but they don’t maintain them? If you don’t know the first thing about fixing problems your site might have, nothing we have posted above will help.
If you have read our tips and don’t know what all those words mean, or you’ve tried almost everything but the problem persists, it’s time to call in the experts at Website Helpers Perth.
Our professional team has the knowledge and skills to quickly discover the root of the problem and repair it so that you can get your website back up and running.
Monthly Maintenance Plans and Repairs
We offer monthly maintenance plans that can provide you with true peace of mind. No checking your website daily to make sure it’s still working. We provide the following:
- Weekly Plugin Updates
- Weekly Theme Updates
- Daily Backups of Your Website
- Broken Link Checks (for an improved SEO rating and user experience)
- 24/7 Daily Security Monitoring (against hackers and malware)
- Manual QA Site Reviews after Updates
- Weekly Contract Form Checks (to prevent lost leads)
- Contact Form Protection (to block spam emails)
- Monthly Reporting
- 2 Hours Free Each Month for Website Fixes
- Discounted Pricing (for repairs or other issues requiring developer help)
- No Long-Term Contracts (You can cancel anytime!)
Read that last line again!
No long-term contracts! Cancel at any time!
We offer month-to-month contracts that are easy to cancel anytime you wish.
We can also do specific repairs if that better suits your needs.
Website Helpers Perth is locally owned and operated. We understand the needs of Australians because we are Aussies!
Let Website Helpers Perth Help You!
When you hire Website Helpers Perth, you’ll get the peace of mind that comes from knowing your site is up-to-date and operating the way you intended.
Monthly reports mean that you will always know what is going on with your site, what problems were repaired, and which updates were performed. You also get a link to your most current backup.
Think of Website Helpers Perth as just another employee who is making your life easier so you can focus on growing your business.
Of course, no one can guarantee that your website will never be hacked, but with Website Helpers Perth, we will know about it the same day and be able to repair your site so there is a minimal amount of downtime.
Don’t Wait Another Day!
Monthly maintenance service plans are priced for all budgets and business sizes (see our pricing packages here). Don’t think of it as a convenience but rather a strategic business investment. It will keep your site up and running properly without you having to do anything but concentrate on what you do best: your business!
But I’m Tech-Handicapped! I Don’t Know Anything About It!
We understand. Believe it or not, this is true for many small-business owners. You don’t have to understand what the steps listed above mean or explain what is wrong with your website in technical terms.
That’s our job!
Contact us today and take the first step towards a website partnership that will reap you the benefits of having a working website!
No binding obligation or long-term contracts. No more issues about broken links or hackers. One call to Website Helpers Perth and you can kiss those worries goodbye!